O Vibin Das

Senior Product & Program Manager | Supply Chain, Automations & Logistics Leader | Amazon | Built & Scaled Large-Scale Products, Demand Planning & Automation | Global Experience

About Me:

Dynamic and results-driven Senior Program Manager at Amazon with extensive experience in leading cross-functional initiatives and driving operational excellence in E-Commerce. Proven track record in managing complex programs that enhance customer experience while optimizing operational efficiency. Demonstrated expertise in strategic planning, risk management, and process improvement, combined with strong leadership abilities in managing large teams. Currently driving innovative solutions in supply chain operations and enhancement at one of the world’s leading technology companies.

Experience

Senior Program Manager — Sub Same Day (SSD) Network

Amazon | Bengaluru, India
Jan 2024 – Present

Owned end-to-end product and program management for Amazon India’s Sub Same Day (Quick Commerce) supply chain, leading national-scale initiatives that balanced customer experience, speed, and cost efficiency.

• Led the full lifecycle of multiple products and programs—from concept to launch—driving roadmap prioritization backed by clear KPIs and data-driven decision-making.
• Delivered high-impact initiatives that improved customer experience while optimizing cost-to-serve across the SSD network.
• Partnered closely with Engineering, Data, Operations, and Senior Leadership to define requirements, milestones, and success metrics using a customer-first approach.
• Designed and scaled new operating models to support rapid network expansion, ensuring alignment between business strategy and technology execution.
• Built and launched operations-facing products that enhanced both customer and rider experiences.
• Owned the Analytics and Automation charter, ensuring strong data foundations and identifying inefficiencies addressed through Automation and AI-driven solutions.
• Led complex, high-velocity decision-making with significant CX and business risk, developing robust risk-assessment frameworks and mitigation strategies.

Core Skills: Product Strategy, Product Management, Program Management, E-commerce, Data Analytics, AI & Automation, Stakeholder Leadership

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Senior Program Manager — AMXL (Heavy & Bulky)

Amazon | Bengaluru, India
Apr 2021 – Dec 2023

Led planning, analytics, and automation for Amazon India’s Heavy & Bulky (AMXL) supply chain, supporting large-scale operational and growth initiatives.

• Owned supply chain planning for AMXL, delivering accurate short-term volume and capacity projections critical for transportation, labor, and operational planning.
• Led cross-functional teams across demand forecasting, inbound planning, inventory management, and vendor experience optimization.
• Served as Leader for Automation & Analytics, building automation products that eliminated non-value-adding work and improved operational efficiency.
• Established standardized Planning SOPs and Tenets for peak events, mini-events, and volume interventions across the network.
• Drove stakeholder alignment on analytics methodologies and business cases, proactively mitigating risks at scale.
• Led the OP2 planning initiative end-to-end, from requirements gathering and functional design to execution and resource planning.
• Championed adoption of new tools, processes, and data-led decision frameworks across AMXL operations.

Core Skills: Operations Strategy, Program Management, Product Strategy, Forecasting, Analytics, SQL, Automation

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Group Manager

Amazon | Pune, India
Aug 2020 – Apr 2021

Managed large-scale operations and people leadership for customer support and service delivery teams.

• Led 3–8 Team Managers and ~650 associates, owning performance, productivity, quality, and team culture.
• Set operational vision and performance goals; monitored real-time service levels and ensured consistent execution.
• Owned hiring, training, performance management, and conflict resolution in line with Amazon leadership principles.
• Drove process improvements through Lean, Kaizen, and Six Sigma initiatives.
• Solved complex customer issues, identified root causes of service defects, and proactively prevented negative trends.
• Partnered cross-functionally to improve customer trust, efficiency, and business outcomes.

Core Skills: People Leadership, Operations Management, Program Management, Customer Experience, Data Analytics

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Team Manager

Amazon | Pune / Pimpri-Chinchwad, India
May 2017 – Aug 2020

Led frontline operations teams delivering high-quality, high-throughput outcomes.

• Managed daily operations for 20–30 associates and SMEs across multiple workstreams.
• Built weekly schedules aligned to demand and capacity across processes such as transcription, verification, and annotation.
• Owned quality and productivity metrics, driving continuous performance improvement through data and feedback.
• Produced daily and weekly performance reports for stakeholders.
• Led team engagement through daily huddles, regular feedback, and structured 1:1s.
• Implemented process improvements using Lean and Six Sigma techniques.

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Intern — International Internship Program

AVTOVAZ Renault-Nissan Purchasing Organisation | Tolyatti, Russia
Jan 2016 – Feb 2016

• Conducted industry studies on the Indian chemical and automobile sectors.
• Delivered sourcing analysis for the Indirect Materials function.
• Worked in cross-functional, multicultural teams across geographies.
• Gained exposure to QCDDM frameworks, international sourcing, supplier negotiation, and strategic alliances.

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Project Manager

Sri Vinayaka Industries | Bengaluru, India
Jun 2013 – Oct 2014

• Managed cross-functional programs spanning sales, production, and customer engagement.
• Coordinated resource planning, account management, and technology adoption initiatives.
• Supported business growth through new market identification, partnerships, and operational efficiency improvements.

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Design & Production Engineer

Sri Vinayaka Industries | Bengaluru, India
Aug 2012 – Jun 2013

• Designed and executed fabrication and installation of material-handling and infrastructure projects.
• Delivered public infrastructure projects including BBMP bus stops and pre-engineered structures.
• Led design and fabrication of specialized structures, including a glasshouse project for the Horticulture Department, Mysore.