My Portfolio

Experience

RoleCompanyExperience
Senior Program Manager — Sub Same Day (SSD) NetworkAmazonJan 2024 – Present
Senior Program Manager — AMXL (Heavy & Bulky)AmazonApr 2021 – Dec 2023
Group ManagerAmazonAug 2020 – Apr 2021
Team ManagerAmazonMay 2017 – Aug 2020
Intern — International Internship ProgramAVTOVAZ Renault-Nissan Purchasing Organisation | Tolyatti, RussiaJan 2016 – Apr 2016
Project ManagerVintechAug 2012 – Oct 2014

Senior Program Manager — Sub Same Day (SSD) Network

Amazon | Bengaluru, India
Jan 2024 – Present

Owned end-to-end product and program management for Amazon India’s Sub Same Day (Quick Commerce) supply chain, leading national-scale initiatives that balanced customer experience, speed, and cost efficiency.

  • Led the full lifecycle of multiple products and programs—from concept to launch—driving roadmap prioritization backed by clear KPIs and data-driven decision-making.
  • Delivered high-impact initiatives that improved customer experience while optimizing cost-to-serve across the SSD network.
  • Partnered closely with Engineering, Data, Operations, and Senior Leadership to define requirements, milestones, and success metrics using a customer-first approach.
  • Designed and scaled new operating models to support rapid network expansion, ensuring alignment between business strategy and technology execution.
  • Built and launched operations-facing products that enhanced both customer and rider experiences.
  • Owned the Analytics and Automation charter, ensuring strong data foundations and identifying inefficiencies addressed through Automation and AI-driven solutions.
  • Led complex, high-velocity decision-making with significant CX and business risk, developing robust risk-assessment frameworks and mitigation strategies.

Core Skills: Product Strategy, Product Management, Program Management, E-commerce, Data Analytics, AI & Automation, Stakeholder Leadership

Senior Program Manager — AMXL (Heavy & Bulky)

Amazon | Bengaluru, India
Apr 2021 – Dec 2023

Led planning, analytics, and automation for Amazon India’s Heavy & Bulky (AMXL) supply chain, supporting large-scale operational and growth initiatives.

  • Owned supply chain planning for AMXL, delivering accurate short-term volume and capacity projections critical for transportation, labor, and operational planning.
  • Led cross-functional teams across demand forecasting, inbound planning, inventory management, and vendor experience optimization.
  • Served as Leader for Automation & Analytics, building automation products that eliminated non-value-adding work and improved operational efficiency.
  • Established standardized Planning SOPs and Tenets for peak events, mini-events, and volume interventions across the network.
  • Drove stakeholder alignment on analytics methodologies and business cases, proactively mitigating risks at scale.
  • Led the OP2 planning initiative end-to-end, from requirements gathering and functional design to execution and resource planning.
  • Championed adoption of new tools, processes, and data-led decision frameworks across AMXL operations.

Core Skills: Operations Strategy, Program Management, Product Strategy, Forecasting, Analytics, SQL, Automation

Group Manager

Amazon | Pune, India
Aug 2020 – Apr 2021

Managed large-scale operations and people leadership for customer support and service delivery teams.

  • Led 3–8 Team Managers and ~650 associates, owning performance, productivity, quality, and team culture.
  • Set operational vision and performance goals; monitored real-time service levels and ensured consistent execution.
  • Owned hiring, training, performance management, and conflict resolution in line with Amazon leadership principles.
  • Drove process improvements through Lean, Kaizen, and Six Sigma initiatives.
  • Solved complex customer issues, identified root causes of service defects, and proactively prevented negative trends.
  • Partnered cross-functionally to improve customer trust, efficiency, and business outcomes.

Core Skills: People Leadership, Operations Management, Program Management, Customer Experience, Data Analytics

Team Manager

Amazon | Pune / Pimpri-Chinchwad, India
May 2017 – Aug 2020

Led frontline operations teams delivering high-quality, high-throughput outcomes.

  • Managed daily operations for 20–30 associates and SMEs across multiple workstreams.
  • Built weekly schedules aligned to demand and capacity across processes such as transcription, verification, and annotation.
  • Owned quality and productivity metrics, driving continuous performance improvement through data and feedback.
  • Produced daily and weekly performance reports for stakeholders.
  • Led team engagement through daily huddles, regular feedback, and structured 1:1s.
  • Implemented process improvements using Lean and Six Sigma techniques.

Intern — International Internship Program

AVTOVAZ Renault-Nissan Purchasing Organisation | Tolyatti, Russia
Jan 2016 – Feb 2016

  • Conducted industry studies on the Indian chemical and automobile sectors.
  • Delivered sourcing analysis for the Indirect Materials function.
  • Worked in cross-functional, multicultural teams across geographies.
  • Gained exposure to QCDDM frameworks, international sourcing, supplier negotiation, and strategic alliances.

Project Manager

Sri Vinayaka Industries | Bengaluru, India
Jun 2013 – Oct 2014

  • Managed cross-functional programs spanning sales, production, and customer engagement.
  • Coordinated resource planning, account management, and technology adoption initiatives.
  • Supported business growth through new market identification, partnerships, and operational efficiency improvements.

Design & Production Engineer

Sri Vinayaka Industries | Bengaluru, India
Aug 2012 – Jun 2013

  • Designed and executed fabrication and installation of material-handling and infrastructure projects.
  • Delivered public infrastructure projects including BBMP bus stops and pre-engineered structures.
  • Led design and fabrication of specialized structures, including a glasshouse project for the Horticulture Department, Mysore.